When you order your chicken coop by phone or online, this is what happens:
1. Your order form, delivery form and invoice are created.
2. Payment is taken.
3. Your coop is scheduled for production.
4. A copy of your invoice and order are emailed to you for approval. Please let us know about any corrections or changes within 48 hours or simply let us know that everything is approved.
5. Within about 10 business days (two weeks), your coop will be built.
6. At about week three after your order is placed, you will receive a call from your delivery person to schedule delivery.
7. Within about 20 business days (four weeks) your coop will be delivered if you are within 200 miles of us. Customers who are farther away may need to wait up to six weeks for delivery,
Our chicken coops are given the white glove treatment of delivery service. We do not use major carriers or crate our coops. Unfortunately even though shipping this way is faster and can be more economical, we have not found it to be better. Many coops shipped with major carriers arrive damaged. Our tried-and-true method for delivery of undamaged coops and happy customers is to ship your coop on an open-air trailer or for long-distance sometimes in an enclosed trailer with drivers who are specifically familiar with residential delivery of fully pre-built chicken coops.
A question a lot of customers ask is, can the chicken coops be lifted over a wall or gate. No. Our coops are built like small houses super sturdy but also heavy. Chicken coops are many hundreds to thousands of pounds and cannot be lifted over walls or gates or up or down steps. The opening into your yard must be the width of your chicken coop plus at least two inches. Please carefully check the specification for the dimension of your coop as most coops are wider than their name indicates in order to accommodate roof overhangs and nesting boxes. We are happy to create a narrower coop for you if that is required. For our local deliveries - within 200 miles of Lancaster, PA - Your coop will be delivered by Abner. He is pretty amazing and also helpful. He is skilled at placing chicken coops in customers' yards. He does the big things like coop placement and also the little things like attaching a cupola or solar panel. There are certain things that you need to know to make your chicken coop delivery and placement go smoothly. If possible, Abner will drive his dual pick-up truck with a 24' tilt bed trailer into your yard and slide the coop right off the trailer and into place. It is poetry in motion. In order for that to happen, you must have a least an 81 wide opening and no walls, gates, steps, or anything that wouldn't be possible to drive over. You also must have enough overhead clearance. If you do not have enough space or your yard or other features may be damaged by the truck and trailer, ask for Abner to bring a mule. The mule is a machine that will allow Abner to move the coop into your yard. There is an up-charge for delivery with a mule.
If you are farther than 200 miles from Lancaster, PA, it is likely that your coop will arrive a little later than the local delivery coops. We estimate that it can take about 6 weeks for you to receive your coop. In-place delivery of long-distance coops costs an additional $200. The same principals apply to local and longdistance deliveries for coop sizes. Please make sure your coop fits through the opening in your yard. And, know that we cannot lift coops. Any information that you can provide that let's us know any concerns you have about your delivery is appreciated at the time that you place your order. You can email pictures of your yard to [email protected] . Please include your order number in the subject line.
For our local deliveries - within 200 miles of Lancaster, PA - Your coop will be delivered by Abner. He is pretty amazing and also helpful. He is skilled at placing chicken coops in customers yards. He does the big things like coop placement and also the little things like attaching a cupola or solar panel. There are certain things that you need to know to make your chicken coop delivery and placement go smoothly. If possible, Abner will drive his dually pick-up truck with 241 tilt bed trailer into your yard and slide the coop right off the trailer and into place. It is poetry in motion. In order for that to happen, you must have a least an 81 wide opening and no walls, gates, steps or anything that wouldn't be possible to drive over. You also must have enough overhead clearance. If you do not have enough space or your yard or other features may be damaged by the truck and trailer, ask for Abner to bring a mule. The mule is a machine that will allow Abner to move the coop into your yard. There is an up-charge for delivery with a mule.
Choosing, Ordering, Building, Preparing Your Yard, Delivery...there is a lot that goes into getting a new chicken coop. Our little chart helps answer some of the common questions customers have about the process from ordering through delivery.
There are things you need to know about getting your prefabricated chicken coop delivered to your home, especially if you will have it placed in your yard by our delivery driver. Here are the essentials.
We will help you load your coop if you would like. Please arrive between 8 am and 3 pm Monday through Friday, except holidays. Remember holidays may be different as we observe the Amish holiday calendar. Please always refer to the confirmation email that is sent when your coop is ready.
Free & Discounted In-Place Backyard Delivery
If anything changes with this order, you will receive a revised order with a rev file name. Please replace the current order form via fax with a rev order number. If the revised order changes the build timing, please let us know as soon as possible within a maximum of three days.
July 20, 2018 This Copy was added to the website and every invoice
Standard Copy for Customer
Refund and Cancellation Policy
We try very hard to provide the very best service and very best products for our customers. We hope that you will love your purchase from the moment it arrives. If there are issues we will do our best to make it right.
Custom Coops – Order Changes, Cancellation and Refund
Once you place your order and payment is made, it goes to scheduling almost immediately. For custom coops/runs, we schedule building your coop/run, order any supplies needed and put your coop/run in for delivery scheduling. Changes to your order can usually be accommodated for at least 48 hours after your order is submitted, sometimes longer. If for some reason you need to cancel your order, it needs to be done within 48 hours from the time your order is placed. Because our coops/runs are custom we cannot cancel orders after 48 hours without a re-stocking fee. Your coop/run is likely built or in the process of being built. We will then need to have photos taken and put the coop/run on the website to re-sell it. If you simply must cancel your order, we must charge you a restocking fee of $500.
At delivery, if something is wrong with your coop/run, we will work with you to make it right. If your coop/run is delivered and something isn’t right, please do not put your chickens in it. If we need to bring the coop back it is important that no animals have been in it.
Custom coops/runs are non-returnable unless there is a mistake on our part, however, all customers must approve their order so fortunately, mistakes are unlikely. Once animals have been inside a coop/run, we cannot take it back.
If a coop/run must be returned and we approve the return with a confirmation number, and the order meets the specifications that the customer approved, the customer will be responsible for all transportation costs and a restocking fee of $500. If we made a mistake, we will cover transportation costs.
In-Stock Coops – Order Cancellation and Refund
For an in-stock coop order, if you find that you need to cancel your order, we are happy to cancel your order and put the refund through immediately when you contact us within 48 hours of placing your order so long as your coop isn’t already on a truck for delivery. Because of the logistics involved in scheduling deliveries, it is usually not possible to cancel an order any later than 48 hours after placing it.
In-stock coops can be returned however, the customer is responsible for all delivery and transportation fees. Once a coop is returned undamaged, a full refund of the purchase price of the coop will be processed back to the customer.
Some customers are concerned after delivery when they notice small cracks in the board and batten siding. This is common and will happen, maybe even to your coop. Variations in air temperature and moisture causes changes in wood. No worries. It will not harm your chickens and it is likely that as the weather continues to change the wood will swell and the cracks will seemingly disappear. We use high quality materials that will last a long time. Please rest assured that this is a natural and normal happening with board and batten siding.
At times due to the weight and size of the coops, and the process required to deliver fully built structures, some damage may occur to the 4x4 wood runners that contact the ground. The good news is that the runners are pressure treated and that they will hold up just fine. Do we wish that this would never happen, yes. Our delivery drivers do their best but sometimes nicks, scuffs and chips cannot be avoided on the runners.
If you see other issues with your coop, please let us know right away. Photographs are very helpful. We want to make it right if there is something wrong. Please email or text us.